1. Purpose
These Terms of Service ("TOS") represent the basis of a contract between you, or the entity on whose behalf you are executing this agreement ("you" or "your"), and Pro Gineous ("we", "us", or "our"), a business registered in the Arab Republic of Egypt under commercial registration number 90088.
By corresponding with us, browsing our web properties, or using our Services you accept these TOS and you agree to abide by the then-current version of: these TOS, our Acceptable Use Policy, our Support Policy, our Refund & Billing Policy, our Privacy Policy, our Server Maintenance Policy, and our DMCA Policy.
2. Customers
While we facilitate your business on the Internet, we are an independent contractor. We only have control of the products and services we provide directly, and are not liable for your actions, the actions of third party service providers, or the actions of individuals who use your instance of such products and services ("End Users").
3. Services
We provide a number of different products and services to our customers, which are collectively referred to in these TOS as the "Services".
a. Services Offer
We offer a number of different products and services, including but not limited to:
- Shared Web Hosting
- Unmanaged and Managed VPS Hosting
- Reseller Hosting
- Cloud Hosting
- Dedicated Server Hosting
- E-Mail Hosting
- Domain Registrations
b. Terms Specific to Domain Name Services
- We resell domain names. When you apply to register a domain name, your request will be transmitted to our trusted partner domain name registrars.
- Because of the mechanics of domain name registration, we cannot guarantee that your domain name will be registered.
- After registration, it is your responsibility to ensure your domain name does not lapse and is timely renewed.
- It is your sole responsibility to fully investigate and ensure that the domain name you register does not infringe on the legal or intellectual property rights of others.
c. Terms That Apply to All Hosting Services
- Our Hosting accounts are allocated bandwidth depending on the package you select. The bandwidth for Services purchased does not rollover and is not creditable across periods.
- In using our hosting Services, you may not place excessive burdens on our CPUs, servers, or other resources.
- You understand that bandwidth, connection speeds, and other similar indices of capacity are maximum numbers.
4. Resellers
Whether you are a reseller or use Reseller Hosting Services, you agree to abide, and be bound, by the terms of these TOS and our Policies, including all provisions related to indemnification and termination for a violation of these TOS and our Policies.
5. Access
You will not have physical access to any of the servers on which your data is stored. These servers will often be shared with third parties. You shall not take any actions to limit the use of or alter the server or Service functionality or the functionality of any related equipment.
6. Control Panels
cPanel
cPanel Services are provided through a third party. When you subscribe for use of cPanel with any of the Services, you agree to be bound by cPanel's End User License Agreement.
Plesk
Plesk Services are provided through a third party. When you subscribe for use of Plesk with any of the Services, you agree to be bound by Plesk End User License Agreement.
7. Enrollment & Account Information
a. Enrollment
YOU WARRANT THAT BEFORE YOU USE ANY OF THE SERVICES OR SIGN UP FOR AN ACCOUNT THAT YOU ARE AT LEAST 18 YEARS OF AGE AND HAVE THE AUTHORITY TO BIND YOURSELF OR THE ENTITY YOU REPRESENT TO THESE TOS.
b. Account Information
You are required to provide us with accurate information when setting up your account. You must also keep this information, including your email address, up to date during the course of our relationship.
c. Account Security
- You are responsible for all actions that are performed with, by, or under your account credentials whether done by you or by others.
- All account access, password, and other security measures are your responsibility.
- We are not liable for any indirect damages that result from unauthorized account access or use, in accordance with the limitation of liability provisions set forth in Clause 15.
d. Account Suspension & Verification
If Pro Gineous suspects any account for any reason, including but not limited to suspicion of providing inaccurate or fraudulent information, identity misrepresentation, or any other suspicious activity, Pro Gineous reserves the right, at its sole discretion, to immediately suspend the account pending verification of the account holder's identity and information.
Furthermore, Pro Gineous reserves the right to impose a financial penalty proportionate to the severity of the violation on the holder of the suspected account, provided that such penalty shall not exceed the total value of Services contracted during the twelve (12) months preceding the date of the violation or two hundred thousand (200,000) Egyptian Pounds, whichever is greater. The account holder is obligated to pay this penalty in full as a condition for account reactivation or settlement. The account holder has the right to contest the imposed penalty in accordance with the dispute resolution mechanism set forth in Clause 21.
During the account suspension period, you shall not be entitled to request any backups or access hosting content stored on your suspended account until one of the following conditions has been fulfilled: (a) formal proof of your account ownership in accordance with the verification procedures determined by us; or (b) full payment of the imposed financial penalty. However, your right to access your personal data and request a copy thereof shall remain in effect in accordance with the Personal Data Protection Law No. 151 of 2020, and shall not be affected by the account suspension. We shall bear no liability for any damages or losses arising from your inability to access hosting content during the suspension period.
In the event that you fail to respond to or disregard any notification issued by us regarding the suspension of your account within the grace period specified in such notification — which shall not be less than three (3) days and shall be determined solely and exclusively at our absolute discretion — we shall be entitled to permanently and irreversibly close your account and delete all data and content associated therewith, without any obligation to issue further notice to you and without bearing any liability toward you for any damages or losses resulting therefrom. Your failure to respond to or disregard of the notification within the specified period shall constitute an express waiver by you of any rights relating to the account or its contents.
e. Transfer of Services & Domains for Verified Accounts
With respect to accounts whose holders' identities have been verified ("Verified Accounts"), no Services, domain names, or any other digital assets associated with the account may be transferred, assigned, or conveyed to any other party or account unless and until Pro Gineous's official verification procedures, as determined at its sole and absolute discretion, have been fully satisfied to confirm that the registered account holder is personally and voluntarily requesting such transfer.
Pro Gineous retains the absolute right to determine the means and procedures of verification required to complete any transfer, including but not limited to: identity verification through official documents, multi-factor authentication, direct telephone contact, documented correspondence, or any other method Pro Gineous deems appropriate. Any transfer request that does not satisfy these procedures shall be deemed null and void and of no legal effect, and Pro Gineous shall bear no liability for the refusal or delay of any transfer request for which the prescribed verification procedures have not been fulfilled.
8. Term of Agreement; Billing & Payment
a. Term
We are not bound to perform Services until we receive payment from you when you checkout through our web platform (the "Effective Date"). We will begin delivery of the Services on the Effective Date and continue until the date set out on the page describing the Services.
b. Automatic Renewal
By accepting these TOS upon purchasing the Services, you expressly agree that the Initial Term will AUTOMATICALLY RENEW for successive periods of equal duration (each a "Renewal Term"). You will be notified via email at least fourteen (14) days before the renewal date with details of the Renewal Term and price. If you wish to discontinue the Services, you must cancel the automatic renewal or notify us before the renewal date.
c. Termination
Termination for Convenience: Either party may terminate the Services for convenience upon fifteen (15) days prior written notice to the other.
Pro Gineous Termination: We reserve the right to immediately suspend or cancel the Services without notice: (a) for a violation of these TOS; (b) for your failure to pay any amounts due; (c) to protect the integrity of our network.
9. Money Back Guarantee
If you have just changed your mind about the services, we offer a no quibble money back guarantee. You can choose to exercise this option only once. Moreover, this guarantee applies to only your first term, not to subsequent extended terms.
You will receive a full refund for the money paid to the date of termination, minus the domain registration fees or other expenses which are non-refundable.
All Products, except for Domains and Servers: 30 days
This guarantee constitutes an additional contractual right broader in scope than the statutory right of withdrawal set forth in Clause 24. The same exceptions regarding registered domain names and customized Services apply to this guarantee. If the statutory right of withdrawal (14 days) is exercised during the period of this guarantee, the request shall be processed under the broader terms of this guarantee.
10. Use of the Services
Your use of the Services is governed by these TOS, including our Policies.
WE PROVIDE NO GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, OR CONTINUOUS, OR THAT YOU WILL BE ABLE TO ACCESS OUR NETWORK AT A PARTICULAR TIME, OR THAT ANY DATA TRANSMITTED IS ACCURATE, ERROR FREE, VIRUS FREE, OR SECURE.
11. Data Backups
YOU ACKNOWLEDGE THAT IT IS SOLELY YOUR RESPONSIBILITY TO REGULARLY BACK-UP AND MAINTAIN COPIES OF YOUR DATA OUTSIDE OF OUR NETWORK. We are not responsible for any data loss or corruption.
12. Licenses & Intellectual Property
- Services performed or provided are either our original work or are the works of third parties from which we have obtained necessary permissions.
- We hereby grant you a license to use the Services and technology under the terms of these TOS. The license is non-exclusive, non-transferable, non-sublicensable.
- All right, title and interest in our technology and the Services shall remain with us, or our licensors.
The trade name "Pro Gineous" and all associated logos, marks, symbols, designs, icons, wordmarks, graphic marks, distinctive colors, and visual elements (collectively referred to as the "Trademarks") are exclusive and registered intellectual property of Pro Gineous, protected under applicable local and international intellectual property and trademark laws.
You are strictly and absolutely prohibited from doing any of the following without obtaining prior express written permission from us:
- Using, displaying, publishing, or reproducing any of our Trademarks in any form or medium, whether in whole or in part.
- Imitating, simulating, or creating similar or identical marks that cause or may cause public confusion.
- Registering domain names, social media accounts, or any digital platforms that contain our Trademarks or any variation thereof.
- Using our Trademarks in any marketing, advertising, or promotional materials, or in any commercial or non-commercial context.
Any unauthorized use of our Trademarks shall constitute a serious infringement of intellectual property rights and shall expose the infringer to full legal liability, including but not limited to: claims for material and moral damages, injunctive relief ordering immediate cessation of use, criminal prosecution under applicable laws, as well as suspension or termination of your account with us without prior notice and without refund of any amounts paid.
13. Warranty
We warrant that we will perform the Services in accordance with prevailing industry standards. To make a breach of warranty claim, you must notify us in writing, specifying the breach in reasonable detail, within thirty (30) days of the alleged breach.
14. Disclaimers
EXCEPT FOR THE WARRANTY ABOVE AND EXCEPT FOR THE MANDATORY GUARANTEES PROVIDED UNDER THE EGYPTIAN CONSUMER PROTECTION LAW NO. 181 OF 2018 WHICH MAY NOT BE CONTRACTUALLY WAIVED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT ANY ADDITIONAL WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
- We are not liable for the content of any data transferred or stored via our Services.
- We are not responsible for any loss of data, for any reason.
- We are not liable for data breaches caused by your failure to keep web applications up to date.
15. Limitation of Liability
It is your obligation to ensure the accuracy, integrity, title or ownership, and security of anything you receive from the Internet.
WE SHALL NOT BE LIABLE TO YOU IN CONNECTION WITH THESE TOS OR THE SERVICES FOR ANY: (A) DATA LOSS; (B) INDIRECT, SPECIAL, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES; OR (C) LOST PROFITS, LOST REVENUES, OR BUSINESS INTERRUPTION LOSSES.
IN NO EVENT WILL OUR LIABILITY HEREUNDER EXCEED THE AGGREGATE FEES ACTUALLY RECEIVED FROM YOU FOR THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
16. Indemnification
You agree to indemnify, defend, and hold us harmless from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings, and expenses (including reasonable attorney's fees) arising out of or relating to:
- Your use of the Services
- Any violation by you of these TOS or any of our Policies
- Any breach of any of your representations, warranties, or covenants contained in these TOS
- Any acts or omissions by you
17. Legal
a. Compliance with Law
Export laws apply to your use of the Services. It is your obligation to confirm that your use of the Services complies with applicable laws.
b. Force Majeure
Except for the obligation to pay monies due and owing, neither party shall be liable for any delay or failure in performance due to events outside the party's reasonable control, including without limitation third party service failures, acts of God, DDoS attacks, war, and epidemics.
c. Governing Law & Jurisdiction
These Terms of Use and your use of the Services are governed by and construed in accordance with the laws of the Arab Republic of Egypt, including the Egyptian Civil Code, the Commercial Code, the Electronic Commerce and Electronic Signature Law No. 15 of 2004, the Consumer Protection Law No. 181 of 2018, the Anti-Cyber and Information Technology Crimes Law No. 175 of 2018, the Personal Data Protection Law No. 151 of 2020, the Economic Courts Establishment Law No. 120 of 2008, and their amendments. The competent courts in Beni Suef, Egypt shall have jurisdiction over any dispute arising out of or relating to these TOS, without prejudice to the exclusive jurisdiction of the Economic Courts as prescribed by the Economic Courts Establishment Law No. 120 of 2008 with respect to disputes falling within their jurisdiction.
d. Severability
In the event that any of the terms of these TOS become or are declared to be illegal or otherwise unenforceable by any court of competent jurisdiction, such term(s) shall be revised to reflect our intent, as permitted by applicable law. All remaining terms shall remain in full force and effect.
e. Claims Period
No action or proceeding against us may be commenced by you more than three (3) years after the Service which is the basis for the action is rendered, without prejudice to longer limitation periods prescribed by the Egyptian Civil Code or any other applicable law.
18. Prohibited Content & Activities
You are prohibited from using the Services to host, store, transmit, distribute, or facilitate any of the following, and violation of this clause shall constitute sufficient grounds for immediate suspension or permanent termination of the account without prior notice and without refund of any amounts paid:
- Malicious software (Malware), including viruses, trojans, ransomware, spyware, and any software designed to damage computer systems or networks.
- Phishing websites or pages, or any content designed to deceive users into disclosing their personal or financial information unlawfully.
- Sending unsolicited bulk email (Spam) or unsolicited mass messages in any form through our Services.
- Any content that infringes upon the intellectual property rights, copyrights, trademarks, or patents of third parties.
- Any unlawful content or content that violates applicable local or international laws, including child exploitation material or content that incites violence, hatred, or discrimination.
- Operating open proxy servers, unauthorized VPN services, or any tools used to anonymize users for unlawful purposes.
- Any activity aimed at hacking, scanning, or testing vulnerabilities of systems or networks without prior written authorization.
- Any electronic activity, whether commercial or non-commercial, that is unlicensed or unauthorized under the applicable laws and regulations of your country of residence or the country in which the activity is operated, including but not limited to providing services or selling products online without obtaining the necessary licenses or permits from the competent authorities.
We reserve the right to immediately suspend your account if it comes to our attention that you are conducting unlicensed electronic activity, in order to protect Internet users, our other customers, and the reputation of our Services. The account shall remain suspended until you provide satisfactory proof of having obtained the necessary license or permit from the relevant authorities.
We reserve the right to determine, at our sole discretion, whether any content or activity constitutes a violation of this clause, and are under no obligation to provide any justification or proof to you regarding our decision.
19. Price Modification
We reserve the right to modify the prices of any of the Services offered at any time. You shall be notified of any price changes at least thirty (30) days prior to the effective date of the modification, via the email address registered on your account or through a notification on your control panel.
Adjusted prices shall take effect as of the next renewal period. If you do not agree with the new prices, you may cancel the Service before the start of the next renewal period. Your continued use of the Services after the new prices take effect shall constitute express and unconditional acceptance of the modification.
This policy does not apply to promotional offers or temporary discounts, which are subject to their own terms as specified at the time of the offer.
20. Data Retention After Termination
Upon termination or cancellation of your account for any reason, Pro Gineous shall retain your data stored on our servers for a maximum period of seven (7) calendar days from the effective date of termination (the "Grace Period"). After the expiration of the Grace Period, Pro Gineous reserves the right to permanently and irreversibly delete all data associated with your account, without any obligation to notify you thereof.
It is your sole responsibility to request and download a copy of your data during the Grace Period. Pro Gineous shall bear no liability for any loss, corruption, or inability to retrieve data after the expiration of this period.
In the event of account termination due to a violation of these TOS or the Prohibited Content policy, Pro Gineous reserves the right to delete hosting content and files immediately without granting any Grace Period. However, the client's personal data (account and billing data) shall be retained in accordance with the retention periods stipulated by the Personal Data Protection Law No. 151 of 2020 and applicable tax obligations.
21. Dispute Resolution
a. Amicable Negotiation
In the event of any dispute or disagreement arising out of or relating to these TOS or the Services provided hereunder, both parties undertake to make good faith efforts to settle the dispute amicably through direct negotiation within a period not exceeding thirty (30) days from the date one party notifies the other in writing of the existence of the dispute.
b. Arbitration
If the dispute cannot be settled amicably within the period specified above, the parties may, by mutual agreement, refer the dispute to arbitration in accordance with applicable arbitration rules and procedures. The arbitration award shall be final and binding on both parties, except in cases permitted by applicable law. This arbitration clause shall not apply to disputes falling within the exclusive jurisdiction of the Economic Courts under Law No. 120 of 2008, or disputes related to consumer rights under the Consumer Protection Law No. 181 of 2018, and either party shall be entitled to resort directly to the competent court in such cases.
c. Class Action Waiver
You and Pro Gineous agree that any dispute shall be resolved on an individual basis only, and not as part of any class, representative, or consolidated action. This clause does not affect the right of the Consumer Protection Authority to take legal action on behalf of consumers in accordance with the Consumer Protection Law No. 181 of 2018, nor does it limit the jurisdiction of the Economic Courts as prescribed by Law No. 120 of 2008.
22. Entire Agreement & Amendments
These TOS, together with all policies referenced herein, constitute the entire and sole agreement between the parties with respect to their subject matter, and supersede all prior or contemporaneous agreements, understandings, and correspondence, whether oral or written, between the parties regarding the same subject matter.
Pro Gineous reserves the right to amend or update these TOS by publishing the revised version on its website. In the event of material amendments that affect your rights or obligations, you shall be notified via the email address registered on your account at least thirty (30) days prior to the effective date of the amendment. If you do not agree with the material amendments, you may terminate the Services before the effective date. Your continued use of the Services after the expiration of the notice period shall constitute acceptance of the amended terms. It is your responsibility to review these TOS periodically to stay informed of any non-material changes.
No waiver by Pro Gineous of any right under these TOS shall constitute a waiver of any other right, and no delay or omission by Pro Gineous in exercising any right under these TOS shall be deemed a waiver thereof.
23. Personal Data Protection
We comply with the provisions of the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations. By registering an account or using our Services, you consent to the collection and processing of your personal data in accordance with this clause and our Privacy Policy.
a. Data Collected
We collect personal data necessary for providing our Services, including but not limited to: full name, email address, phone number, address, payment information, and Internet Protocol (IP) address. We do not collect personal data beyond what is necessary for service delivery.
b. Your Data Rights
In accordance with the Egyptian Personal Data Protection Law, you have the right to:
- Access and review your personal data held by us.
- Request correction or update of inaccurate or incomplete personal data.
- Request deletion of your personal data when the purpose of collection has been fulfilled, subject to legal data retention obligations.
- Object to the processing of your personal data in cases permitted by law.
c. Cross-Border Data Transfer
Providing our Services may require transferring your personal data to servers located outside the Arab Republic of Egypt. By using our Services, you expressly consent to such transfer, and we undertake to ensure an adequate level of protection for your data in accordance with the requirements of the Egyptian Personal Data Protection Law.
24. Consumer Right of Withdrawal
In accordance with the Egyptian Consumer Protection Law No. 181 of 2018, you have the right to withdraw from contracts for Services provided remotely within fourteen (14) days from the date of the contract or the date of receiving the Service, whichever is later, without providing any reason and without incurring any costs except for the costs of Services actually rendered during that period.
The right of withdrawal does not apply to Services that have been fully performed with your express consent before the expiration of the withdrawal period, digital products that have been downloaded or activated, domain names that have been registered, or any Services customized to your specific requirements.
To exercise the right of withdrawal, you must notify us in writing via email or through the ticket system in your control panel within the period specified above.
25. Currency, Taxes & Invoicing
Prices on our website are displayed in Egyptian Pounds (EGP) as the primary pricing currency, with the approximate equivalent in US Dollars (USD) shown for reference. The USD equivalent is calculated based on our applicable exchange rate at the time of purchase and may vary from time to time. Billing and payment are processed in EGP unless otherwise agreed. Value Added Tax (VAT) at the rate of 14%, or any other rate determined by the Egyptian Tax Authority under applicable laws, shall be added and displayed separately at the time of purchase and on the invoice.
We issue electronic invoices for all transactions in accordance with the requirements of the Egyptian electronic invoicing system. You are entitled to receive a tax invoice for each purchase.
26. Notifications
All notifications and correspondence sent by us to the email address registered on your account shall be deemed to have been duly and lawfully received by you. It is your sole responsibility to keep your email address up to date and to regularly monitor incoming messages, including the spam folder.
For official notifications you wish to send to us, they must be in writing and sent via email or the ticket system in your control panel. No verbal notification or notification via social media shall be recognized for any legal or contractual purpose.
27. Cooperation with Authorities
In accordance with the provisions of the Anti-Cyber and Information Technology Crimes Law No. 175 of 2018 and its executive regulations, we are committed to full cooperation with the competent Egyptian judicial and security authorities upon request for any data or information related to your account or use of the Services, without the need to notify you in advance of such request unless required by law.
We retain traffic data and access logs for the period specified by applicable laws and regulations, and are committed to providing them upon official request from the competent authorities. We also comply with any judicial orders issued regarding the blocking, removal, or disabling of any infringing content hosted on our servers.
28. Anti-Cyber Crimes Compliance
You acknowledge and undertake that your use of our Services is subject to the provisions of the Egyptian Anti-Cyber and Information Technology Crimes Law No. 175 of 2018. You are prohibited from using our Services to commit or facilitate the commission of any of the offenses set forth in this law, including but not limited to:
- Unauthorized access to websites, information systems, or networks, or interception of data (Articles 14 and 15).
- Assault on the integrity of data, information, and information systems (Article 17).
- Assault on email, websites, or private accounts (Article 18).
- Online fraud and identity impersonation (Articles 23 and 24).
- Creating, managing, or using websites to promote or facilitate the commission of crimes (Article 27).
Any violation of the provisions of this law through our Services shall expose you to criminal prosecution and the penalties prescribed by law, in addition to the immediate suspension or permanent termination of your account without prior notice, without refund of any amounts paid, and without any liability on our part.
29. Language Priority
These Terms have been prepared in both Arabic and English. In the event of any conflict, discrepancy, or ambiguity between the Arabic version and the English version, the Arabic version shall be the official reference and legally binding, as Arabic is the official language of the Arab Republic of Egypt and the language of litigation before the competent Egyptian courts.
The English version is provided for reference purposes only and shall have no independent legal effect in the event of a conflict with the Arabic version.
30. Survival
The following clauses shall survive and remain in full force and effect after the termination or expiration of these TOS for any reason, to the extent necessary to fulfill their purpose: Intellectual Property (Clause 12), Disclaimers (Clause 14), Limitation of Liability (Clause 15), Indemnification (Clause 16), Legal (Clause 17), Data Retention After Termination (Clause 20), Dispute Resolution (Clause 21), Personal Data Protection (Clause 23), Cooperation with Authorities (Clause 27), Anti-Cyber Crimes Compliance (Clause 28), Language Priority (Clause 29), and this Clause (Clause 30).
31. Assignment
You may not assign these TOS or any of your rights or obligations hereunder to any third party without our prior written consent. Any attempted assignment without such consent shall be null and void.
Pro Gineous may assign these TOS or any of its rights or obligations hereunder to any third party, including but not limited to in cases of merger, acquisition, sale of assets, or restructuring, provided that you are notified in writing at least thirty (30) days prior to the effective date of the assignment. If you do not agree with the assignment, you may terminate the Services before the effective date and receive a refund for the remaining unused prepaid period.
32. Third-Party Services & Links
Our Services or website may contain links to, or integrate with, websites, services, or applications operated by third parties. These links and services are provided for your convenience only and do not constitute an endorsement, guarantee, or recommendation by us of such websites, services, or their operators.
We shall not be liable for the content, privacy practices, policies, security, or any other aspect of any third-party websites or services. Your use of any third-party services or websites is at your own risk and is subject to the terms and policies of such third party. We recommend that you review the terms of use and privacy policy of any third party before using its services.
33. Account Inactivity
If your account remains inactive (i.e., contains no active services, current subscriptions, or any recorded activity) for a period exceeding twelve (12) consecutive months, Pro Gineous may, at its sole discretion, send a notification to your registered email address informing you of its intention to suspend or close the inactive account.
If you do not respond to the notification or the account does not become active within thirty (30) days from the date of the notification, Pro Gineous shall be entitled to permanently close the account and delete all associated data without any liability toward you. Your failure to respond shall constitute an express waiver of any rights relating to the account or its contents.
34. Accepted Payment Methods
We accept the following payment methods for the Services provided. Available payment methods may vary depending on the Service or product:
- Credit and debit cards (Visa, Mastercard, and other supported cards).
- Direct bank transfer.
- Electronic wallets and payment gateways approved by us.
- Any other payment methods announced by us from time to time on our website.
We reserve the right to add, remove, or modify available payment methods at any time without prior notice. You are responsible for all banking fees, transfer charges, or any additional fees imposed by your payment service provider.
35. Service Level
We strive to provide the highest levels of uptime and continuity for our Services. However, we do not provide an express guarantee of a specific uptime percentage unless explicitly stated otherwise in a separate Service Level Agreement (SLA) attached to a specific Service.
Where a separate Service Level Agreement exists for a specific Service, the terms of that agreement shall apply in addition to these TOS. In the event of a conflict between the SLA and these TOS with respect to that specific Service, the terms of the SLA shall prevail.
Scheduled downtime may occur for maintenance, updates, or upgrades, and we will make reasonable efforts to notify you in advance via email, your control panel, or the service status page. Scheduled downtime shall not constitute a breach of any service level obligation.
